Privacy Policy

1. Information You Choose to Provide

When you complete a contact form or project-planning form, you may provide information such as your name, email address, telephone number, postal code, project type, renovation priorities, approximate investment range, preferred timeline and written details about the bathroom or home. If the form permits uploads, you may also choose to provide photographs or other files relating to the proposed renovation.

Please avoid including information that is not reasonably necessary to understand or respond to your renovation inquiry. In particular, project photographs should not intentionally include identification documents, financial records, unrelated personal information or images of people when those details are not needed to evaluate the project.

2. Information Collected Automatically

Like most websites, this site may automatically receive limited technical information when you browse it. Depending on the services enabled on the site, this may include IP address, browser and device type, operating system, referring page, approximate geographic region, pages viewed, dates and times of visits, basic interaction data and security-related signals.

Cookies, local storage or similar technologies may be used by WordPress, analytics tools, security services, embedded content or form-protection services. Some cookies are necessary for website operation, while others may help measure site performance or understand how visitors use the website.

3. Why Information Is Used

Information may be used to respond to inquiries, understand the requested renovation scope, communicate about a potential project, review uploaded project details, improve website content and usability, maintain security, prevent spam or abuse, troubleshoot technical problems, comply with legal obligations and maintain appropriate business records.

If you ask for information about a renovation, your contact details may be used for communications reasonably connected with that inquiry. Separate promotional communications, if ever used, should be handled in accordance with applicable Canadian electronic-message requirements, including consent and unsubscribe requirements where they apply.

4. Project Photos and Uploaded Files

Project photographs can be particularly useful when an inquiry involves an existing bathroom, layout changes, shower enlargement, vanity replacement or multiple rooms. Uploaded files may therefore be reviewed for the purpose of understanding the condition and scope described in your request.

Uploading a photograph does not grant permission to publish it publicly as a portfolio image. Submitted project photographs should not be placed on the public website, in advertising or in social media solely because they were included with an inquiry. Any separate public-use permission should be obtained independently.

5. When Information May Be Shared

Information may be disclosed to service providers that assist with website hosting, form delivery, email, spam prevention, security, analytics, storage or other technical operations. Renovation inquiry information may also be shared with contractors, trades or service professionals when reasonably necessary to respond to or evaluate the project request.

Only information reasonably connected with the relevant purpose should be shared. Personal information may also be disclosed where required or permitted by applicable law, legal process, regulatory requirement, or where reasonably necessary to protect the website, users or others from fraud, security threats or unlawful activity.

6. We Do Not Treat Inquiry Data as a Public Marketing List

Information submitted through the website is not intended to be published as a directory or sold as a general-purpose consumer mailing list. If the way inquiry information is handled materially changes, this policy should be updated to describe the new practice.

7. Service Providers and Data Location

Website and communications providers may process or store information on systems located in Canada, the United States or other jurisdictions, depending on the providers used. When information is processed in another jurisdiction, it may be subject to the laws and lawful access rules of that jurisdiction.

Third-party providers have their own privacy and security practices. This website cannot control the independent practices of a third-party platform, but providers should be selected and configured with reasonable attention to the sensitivity and purpose of the information being handled.

8. Retention

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate business-record needs, dispute resolution, security, or applicable legal requirements. Different categories of information may have different retention periods.

Information that is no longer required should be deleted, anonymized or otherwise disposed of appropriately, subject to technical backups and records that must reasonably be retained.

9. Security

Reasonable administrative, technical and organizational safeguards should be used to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. Measures may include access controls, secure hosting practices, software updates, spam protection, backups and limiting access to people who need the information for an authorized purpose.

No website, email system, storage platform or internet transmission can be guaranteed to be completely secure. Users should therefore avoid sending unnecessarily sensitive information through ordinary website forms.

10. Access, Correction and Privacy Questions

Depending on applicable law and the circumstances, you may have rights relating to personal information held about you, including asking about its use or disclosure and requesting access to or correction of information. Requests may be subject to identity verification and lawful exceptions.

Use the Contact page for privacy questions, access or correction requests, or concerns about information submitted through this website.

11. Canadian Privacy Framework

Canadian private-sector privacy obligations can depend on the organization, activity and jurisdiction involved. The federal Personal Information Protection and Electronic Documents Act (PIPEDA) establishes rules for private-sector organizations within its scope, including principles concerning accountability, identifying purposes, consent, limiting collection, limiting use and retention, safeguards, openness and individual access. This policy is intended to communicate website practices clearly and is not a statement that every provision of a particular law necessarily applies to every activity.

For general federal privacy information, visit the Office of the Privacy Commissioner of Canada.

12. External Websites

This website may link to municipal, provincial, federal or other third-party websites. A link does not make this Privacy Policy applicable to those sites. Review the privacy practices of any external site before submitting personal information there.

13. Children

This website is intended for homeowners and adults planning renovation services. It is not designed to knowingly collect personal information from children for independent use. If you believe a child has submitted personal information inappropriately, use the Contact page to request review of the submission.

14. Changes to This Policy

This Privacy Policy may be updated as the website, forms, service providers or legal requirements change. The revised version should be posted on this page with an updated date. Continued use of the website after a revision means the current posted policy will govern future website interactions.

15. Consent and Communication Choices

Submitting a project or contact form authorizes the information to be used to respond to that request and for reasonably related follow-up. Where consent is required for a different purpose, such as optional promotional electronic messages, that consent should be obtained separately or in another manner permitted by applicable law.

You may ask to stop optional promotional communications at any time using the unsubscribe method provided in the message or by contacting us. Service, security, privacy or project-related communications that are necessary to respond to an active request are different from optional marketing messages.

16. Cookies, Analytics and Spam Protection

Specific technical services can change over time. If analytics, security, spam prevention or embedded services are enabled, those providers may receive the technical information reasonably required to operate their features. The website should be configured so that unnecessary tracking is not treated as a substitute for clear consent or privacy information where consent is required.

Project photographs may contain metadata created by the device that captured them. Before uploading a file, you may remove location or other metadata you do not want to provide. Website visitors should not assume that every upload workflow automatically removes all embedded metadata.

17. Accountability and Concerns

Privacy practices should remain understandable as the website changes. Questions or concerns about collection, use, disclosure, access, correction, retention or safeguards can be submitted through the Contact page. A request may require enough information to identify the relevant submission and verify the requester before personal information is disclosed or corrected.

If a concern cannot be resolved directly, individuals may also have the right to contact the privacy regulator with jurisdiction over the matter. The Office of the Privacy Commissioner of Canada provides information about federal private-sector privacy rights and complaint processes.